Refund policy

Pack Vault TCG accepts returns within 14 days of delivery only if the product is unopened, factory sealed, untampered with, and in the same condition received.

Opened booster packs, opened boxes, products with broken seals, and items showing signs of tampering are not eligible for return.

Customers must contact support@packvaulttcg.com before sending any return. Returns sent without approval may be refused.

Buyer pays return shipping unless the return is caused by our error. Refunds are issued only after the returned item is received and inspected.

If an item arrives damaged, contact support@packvaulttcg.com within 48 hours of delivery. Include clear photos of the outside package, shipping label, packing materials, and damaged product. Please keep all packaging until the issue is resolved.

If tracking shows delivered but the package was not received, please check with household members, neighbors, building staff, and the carrier first. For higher-value shipments, signature confirmation may be used to reduce delivery disputes.

Pack Vault TCG reserves the right to deny returns or refunds for opened, altered, resealed, substituted, or tampered products.